Customer Service 0800 865 4444
100% Secure Payment Options

FAQs | PrimaPods

Delivery

  • Do Coffee Pod Shop offer a next day delivery service?
    Yes. We will always do everything we can to ensure your goods arrive when expected but there are certain restrictions geographically and naturally, the time the order is placed has a bearing on whether or not next day delivery is possible. If in doubt, please call 0800 865 4444 to confirm if next day delivery is available to you.

Setting Up An Account

  • What are the benefits of setting up an account with Prima Pods?
    Several thousand customers set up an account with Prima Pods. This means when you log in, you have access to your order history and features such as automatic reordering and price matching which saves time, effort and cost on your part. There are many more features within your ‘My Account’ area that you can take advantage of and control over.
  • Do I need to buy a certain amount to keep my account?
    No. Your account is only there to make re-ordering an easier job for you. Prima Pods are happy to process your orders as and when you need to replace supplies.

Bonus Points

  • How do I collect points?
    When you are logged into your account, every time you make a purchase, you will collect bonus points. Each product is allocated an equivalent number of points to the value of your purchase which can be exchanged on future purchases from this website at a later date.
  • How do I redeem or make purchases with points?
    If you are logged in to Prima Pods and have collected points from previous purchases then you will be provided with the option to deduct the points value from your order total. Bonus points act as a cash discount from your order. Please note that points can only be used for online purchases. Remember that you will be required to login with your user email and password prior to being able to take advantage of your saved bonus points.
  • How long are points valid for?
    Points are always valid, as long as you remain a registered member of our website.
  • How do I know how many points I have?
    When you have logged in on the website you will see your point collection in your ‘My Account’ dashboard. Also, when making a purchase, once you enter the cart section of the website with your order, you will be able to view your current point balance and choose how many or how few of your bonus points you wish to allocate against the order you are making.
  • What are my bonus points worth?
    Garraways bonus points are worth 1p per point. There is no minimum and maximum bonus point limit to spend.

Price Promise

  • Why do Prima Pods offer a price promise?
    Prima Pods are authorised UK agents for a number of top brand suppliers. Prima Pods always values your business and custom and equally importantly, Prima Pods values its reputation and positioning in the market. Unlike some other companies, we buy only top quality products, genuine machines and component parts from manufacturers, agencies and dealerships and because of this; we can ensure that on your behalf, everything we sell is traceable and is covered by genuine UK warranty. We’re sure you’d rather have it that way. Even with this, we will still do everything we can to match or beat any quoted prices you supply on a like for like basis. We will not however price match against Auction sites (for eample EBay, Amazon and other similar discount websites), Second hand or Discontinued products, Products with prices that are not visible online or against any Verbal Quotes.

Secure Payments

  • When I buy from you, is my credit card information secure?
    Yes. Garraways treats the protection of your account and personal information very seriously but even with that, none of your payment details are ever stored on our servers. At the point of checkout, you will either have the option of paying by Credit or Debit Card via SagePay where data is also protected by the 3D security system in place. You can also pay by PayPal and to enhance security, you must have access to and be able to log into your PayPal account to allow this to happen. Depending on how you prefer and choose to pay, you will be directed to SagePay or to PayPal to complete your transaction and then returned to Garraways.

Customer Service FAQs

  • Is your call/service centre based in the UK?
    Yes. Our main warehousing and distribution centre is based in Bolton and this is backed up by our larger call centre operation which is based in Scotland. From here, we deal with all inbound calls for sales, price matching and machine sales.